Frequently Asked Questions

We accept all major payment methods including UPI, credit/debit cards, net banking, and Cash on Delivery (COD). There are no extra COD charges and no advance payment, for COD you pay the full amount only when your order arrives.

Once your order is placed, you will receive a confirmation within 1 business day. If you do not receive a confirmation after that, please reach out to us via the Contact page.

Yes. We offer gift wrapping for an additional fee of ₹30, which can be selected at checkout. Your jewellery will be beautifully packaged, perfect for gifting.

We aim to deliver all orders within 5–7 business days across India. While we always strive to meet this timeline, delivery may occasionally take longer due to courier delays or remote location factors.

We ship through Delhivery and Shadowfax, trusted logistics partners covering deliveries across India. The courier assigned to your order depends on your location, and you'll receive tracking details as soon as it's dispatched.

Yes. All orders above ₹99 qualify for free shipping. There are no hidden delivery charges applied at checkout.

Yes. Once your order is dispatched, you can track it in real time at www.ajuki.in/track. You can also see it in the Orders section of your AJUKI account, and your tracking link is sent to you on WhatsApp and email the moment it ships.

Currently, we ship only within India. We are working on expanding our delivery network, stay tuned for updates.

We offer free returns within 7 days of delivery where something is wrong with what you received: the item is damaged or defective, or we sent you the wrong item, including a different size from the one you ordered. Return pickup is arranged and paid for by us. To raise a return, sign in with the phone number you ordered with — you'll get a one-time password on that number — then open My Orders and click Request Return. Almost every order is placed as a guest, so without signing in your order won't appear. You'll need clear photographs of the item received, attached to the request itself. We recommend recording an unboxing video as you open the package, and in some cases we may need to see one before we can decide. Depending on what went wrong we may approve a refund or send a replacement, and we'll tell you which. We're not able to accept returns for a change of mind, if you simply no longer want the item or would have preferred a different one. An item that matches your order but doesn't fit is a change of mind. Most of our pieces are free size, so do check the size guide before ordering. Separately, every piece carries a 1-month warranty against tarnishing and corrosion from delivery. A manufacturing defect must be reported within 7 days of delivery.

If the product is defective or damaged, the return shipping is completely free. We arrange the pickup at our expense.

Once your return is received and inspected, refunds are processed within 3–5 business days to your original payment method.

You can cancel or change an order any time before it is handed to the courier, which is usually within 24 hours of placing it. Message us as soon as you can and we will confirm. Once a courier has collected the parcel we can no longer stop it.

No. AJUKI specialises in premium fashion jewellery. Our pieces are crafted from high-quality stainless steel with premium gold, silver, and rose gold plating, selected for their durability, finish, and long-term wear.

Our pieces use high-grade plating built to last with regular care. By keeping your jewellery away from water, perfumes, and lotions, you can expect the finish to remain intact for a long time.

Our products do not come with a formal warranty. However, if you receive a piece that is defective upon arrival, we will make it right. Please contact us within 7 days of delivery.

Yes. All AJUKI jewellery is hypoallergenic and nickel-free, making it suitable for most skin types including sensitive skin.

Most of our jewellery is free size and designed to be universally wearable. For size-specific products, details are mentioned on the individual product page.

To keep your pieces looking their best, avoid direct contact with perfumes, lotions, and water. Store them in a dry place, preferably in the original pouch or box provided, when not in use.

We currently do not offer bulk or wholesale pricing. All orders are processed at standard retail rates.

You can reach us through: • WhatsApp: +91 88503 60295 • Calls: +91 77058 47494 (Mon–Sat, 11AM–7PM IST) • Email: ajukisupport@gmail.com • Contact Form: ajuki.in/contact We respond to all queries within 1 business day.