Returns & Refunds

Our Return Policy

At AJUKI, every piece is quality-checked before dispatch. We offer free returns within 7 days of delivery where something is wrong with what you received — the item is damaged or defective, or we sent you the wrong item or the wrong size. Return pickup is arranged and paid for by us.

Because each piece is made and packed to order, we're not able to accept returns for a change of mind — if you simply no longer want the item or would have preferred a different one. Do check the size guide on the product page before ordering, and message us on WhatsApp if you'd like help choosing.

Important: To be eligible for a return, customers must record an unboxing video at the time of opening the package and provide clear photographs of the item received. This documentation is required to process all return requests and protects both the customer and us in the event of any dispute.

Eligibility for Return

• The item must be damaged or defective, or must be the wrong item or wrong size compared to what you ordered.
• The return request must be raised within 7 days of delivery.
• An unboxing video recorded at the time of opening the package is mandatory.
• Clear photographs of the item received must be provided.
• The item must be unused and in its original packaging.

How to Initiate a Return

1. Go to My Orders, open the order, and click Request Return. Requests must be raised within 7 days of delivery.
2. Email your unboxing video and photographs of the item to ajukisupport@gmail.com, quoting your order number. We cannot review a return without these.
3. Our team will get back to you on WhatsApp and email within 1–2 business days.
4. If approved, we will arrange a free pickup from your delivery address.
5. Once the item is received and inspected, your refund will be processed.

Prefer email? You can also raise the request by emailing us directly with your order number, unboxing video and photographs.

Return Shipping

For approved defective returns, return shipping is completely free. We arrange and bear the cost of the pickup — you do not need to ship the item yourself.

Refunds

Once the returned item is received and passes our quality inspection, the refund will be processed to your original payment method within 6–7 business days. You will be notified by email once the refund has been initiated.

Please note that bank processing times may vary and the credit may take an additional 2–3 business days to reflect in your account depending on your bank or payment provider.

Need Help?

For any return-related queries, you can reach us at:

• Email: ajukisupport@gmail.com
• Phone: +91 77058 47494

We respond to all queries within 1 business day.