Returns & Refunds

Summary

You have 7 days from delivery to raise a return, for any of the reasons listed below. You do not need an account, just your order number and the phone number you ordered with.

If something is wrong with what we sent, meaning it arrived damaged, it is faulty, or it is not the item you ordered, the pickup is free and we cover it.

If the piece is fine but it is not for you, because it does not fit or you would rather not keep it, we will still take it back, but the ₹99 collection charge is yours. Once your return is approved we send you a link to pay it, and arrange the pickup after that. We tell you this on the form before you submit, never afterwards.

What you can return for

We ask for a worn photo on a sizing return because the item in its box cannot show us how it sits, and seeing it on usually settles the question immediately.

The unboxing video

For a damaged or wrong item we need an unboxing video: a single unbroken video showing the parcel from the sealed tamper-proof bag through to the fully opened contents.

You do not upload it with your request. Keep it on your phone. If we need to see it, we will ask you to email it to ajukisupport@gmail.com before we approve. It is the only thing that can settle whether damage happened before the parcel was opened, which protects you as much as us.

A request can be refused if the video is asked for and cannot be produced, so please record one as you open any parcel.

What we cannot take back

• Earrings, for hygiene reasons, unless they arrived damaged or are not what you ordered.
• Anything that has been worn beyond trying it on, altered, or damaged after delivery.
• Items returned without their original packaging.
• Requests raised after 7 days from delivery.

How to raise a return

1. Go to ajuki.in/returns/start and enter your order number and the phone number you ordered with. No account, no password, no OTP.
2. Choose the item and tell us what went wrong. Attach the photos asked for, and the form says which.
3. We review it and reply on WhatsApp within 1–2 working days.
4. If approved, we arrange the pickup. Keep the item in its original packaging until it is collected.
5. Your refund is processed once the item is back with us and has passed inspection.

Prefer email? Write to ajukisupport@gmail.com with your order number and photographs, and we will raise it for you.

How your refund comes back

Paid online? The refund goes back to the card, UPI or account you paid with, within 3–5 business days of the returned item passing inspection. Your bank may take a further 2–3 days to show it.

Paid cash on delivery? There is no card or account to send money back to, so the refund is issued as AJUKI Wallet credit: the value of the items you returned, with no waiting on a bank. It is applied automatically at your cart the next time you shop. There is no code to enter and it does not expire.

Where a ₹99 collection charge applies, you pay it by link after approval and the pickup is arranged once it is paid. It is never taken out of your refund. A refund covers the items you returned, not the original delivery charge.

Exchanges

Exchanges are handled separately from returns, by email. They are available when an item arrived damaged, is defective, or is not what you ordered.

To request one, email ajukisupport@gmail.com within 7 days of delivery with your order number, what is wrong, and the item or size you would like instead.

Once your exchange is approved, we will tell you how to send the item back. As soon as it reaches us, we ship the replacement.

A size that does not fit, or a change of mind, is not an exchange: raise a return instead, and place a new order for what you would like.

Warranty

Separately from returns, every piece carries a 1-month warranty against tarnishing and corrosion from the date of delivery. If the finish tarnishes or corrodes within that month, email us with photographs and we will put it right.

A manufacturing defect, such as a jammed clasp, a broken link, or a fault in the piece itself, must be reported within 7 days of delivery through the return process above.

Need help?

Email us at ajukisupport@gmail.com and we respond to all queries within 1 business day.