Privacy Policy

1. Introduction

AJUKI ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using our website (ajuki.in), you agree to the practices described in this policy.

2. Information We Collect

We collect the following information when you interact with our website:

• Account information: Name, email address, and password when you create an account.
• Order information: Delivery address, phone number, and payment method when you place an order.
• Communication data: Messages sent to us via the contact form or email.
• Usage data: Pages visited, browser type, and device information collected via analytics tools.

3. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations, dispatch notifications, and tracking updates.
• To respond to customer support queries.
• To send promotional communications, only if you have opted in.
• To improve our website, product offerings, and customer experience.

We do not sell or rent your personal information to third parties.

4. Sharing of Information

We share your information only as necessary to fulfil your order or operate our services:

• Logistics partners: Delivery address and contact details are shared with Shiprocket and their courier partners for order dispatch and tracking.
• Payment processors: Payment information is handled securely by our payment partners (Razorpay). We do not store card details.
• Analytics: Anonymised usage data may be shared with analytics platforms to help us improve our services.

5. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All transactions on our website are encrypted using SSL technology.

6. Cookies

We use cookies to maintain session state, remember your cart, and collect anonymised analytics data. You can control cookie settings through your browser; however, disabling cookies may affect certain website functionality.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To make a request, please contact us at ajukisupport@gmail.com. We will respond within 7 business days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related queries, please reach us at ajukisupport@gmail.com or call +91 77058 47494.