Privacy Policy

1. Introduction

JK ENTERPRISES, a sole proprietorship firm trading as AJUKI ("we", "our", "us"), is committed to protecting your personal information. JK ENTERPRISES is the entity responsible for the personal data collected through this website, and any request you make about your data is answered by us. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using our website (ajuki.in), you agree to the practices described in this policy.

2. Information We Collect

We collect the following information when you interact with our website:

• Account information: Name, email address, and password when you create an account.
• Order information: Delivery address, phone number, and payment method when you place an order.
• Incomplete checkouts: If you begin checkout and enter your phone number or email but do not complete the order, we retain that contact detail and the contents of your cart so that we can remind you and help you finish the purchase.
• Communication data: Messages sent to us via the contact form or email.
• Usage data: Pages visited, browser type, and device information collected via analytics tools.

3. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmations, dispatch notifications, and tracking updates.
• To respond to customer support queries.
• To send promotional communications, only if you have opted in.
• To improve our website, product offerings, and customer experience.

We do not sell or rent your personal information to third parties.

4. WhatsApp and Phone Communications

Your phone number is used to keep you informed about your order and, where you have agreed to it, to send occasional offers.

• Order updates: We send order confirmations, dispatch notices, tracking links, and delivery confirmations to your phone number on WhatsApp. These relate directly to a purchase you have made and are sent to every customer, as they are necessary to fulfil the order.
• Offers and reminders: We may send promotional messages, including reminders about an order you started but did not complete, together with a discount. These are only sent where you have not asked us to stop, and you can opt out at any time.
• Opting out: To stop promotional messages, untick the WhatsApp option at checkout, reply to any message asking us to stop, or email ajukisupport@gmail.com. Order updates will continue, as they are needed to deliver what you have bought.
• How messages are delivered: Messages are sent through the WhatsApp Business Platform operated by Meta. Your phone number is shared with Meta for the purpose of delivering them, and is handled under Meta's own terms.

5. Sharing of Information

We share your information only as necessary to fulfil your order or operate our services:

• Logistics partners: Delivery address and contact details are shared with our logistics partners, Delhivery and Shadowfax, and their courier partners, for order dispatch and tracking.
• Payment processors: Payment information is handled securely by our payment partners (Razorpay). We do not store card details.
• Analytics: Anonymised usage data may be shared with analytics platforms to help us improve our services.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All transactions on our website are encrypted using SSL technology.

7. Cookies

We use cookies to maintain session state, remember your cart, and collect anonymised analytics data. You can control cookie settings through your browser; however, disabling cookies may affect certain website functionality.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. To make a request, please contact us at ajukisupport@gmail.com. We will respond within 7 business days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related queries, please reach us at ajukisupport@gmail.com or call +91 77058 47494.